Support
Need help with The Travellers App? Email support@thetravellersapp.com and we will reply as soon as we can, usually within a few days. Tell us what happened, which phone you use, and the email address on your account.
Common questions
I did not get my sign-in code. Check your spam folder and that the email address is spelled correctly, then ask for a new code. Codes expire after a few minutes.
How do I report someone or something? Open the menu (⋯) on a profile, question, answer or conversation and choose Report. For anything urgent, email us.
How do I block someone? Open the details of your conversation with them and choose Block. You can review the people you have blocked under Settings → Blocked people.
The map does not show where I am. Allow location access for the app in your phone’s settings. The app only uses your location while it is open.
How do I delete my account? See the account deletion page.